SAM’S CLUB · ENTERPRISE PRODUCT DESIGN
Sam’s Club — Associate Tools
Designing and evolving operational tools used by associates inside live retail environments.
Across Sam’s Club, I worked on enterprise product experiences supporting receiving, logistics and in-store workflows. Much of the Backroom product already existed when I joined the work, so the challenge was not simply to redesign it—it was to understand a mature operational system, improve the workflows associates already depended on and identify where entirely new capabilities were needed.
EVOLVING A LIVE PRODUCT
Improve what exists. Introduce what is missing.
The work ranged from modernization of established receiving flows to new operational visibility inside the Backroom experience.
I introduced concepts for a live view of incoming distribution-center trucks and Incoming POs, helping associates understand what was approaching the club, what was already in progress and what required attention next.
That work sat alongside ongoing improvements to PO interactions, exception states, information hierarchy and accessibility.
NET-NEW CAPABILITY
Bringing DC Credits into the handheld workflow.
DC Credits did not previously exist inside Backroom.
I led the design effort to bring that process into the associate handheld experience—identifying workflow problems, shaping them into product features and user stories, designing the interaction model, creating and QA’ing prototypes and supporting the feature as it moved toward rollout across stores.
The goal was to keep associates connected to the physical work in front of them rather than forcing a context switch to a separate back-office process.
RESEARCH IN THE ENVIRONMENT
Operational UX has to work where the operation happens.
The work was informed by field research and observation in live retail environments.
Receiving and logistics experiences have to support associates who are moving merchandise, scanning labels, managing exceptions and making decisions while the physical operation continues around them. That pushed the design toward speed, clarity, resilience and strong exception handling rather than idealized happy-path flows.
MY ROLE
Lead Product Designer · Walmart / Sam’s Club · 2019–2023
- Enterprise product and interaction design
- Field research and workflow analysis
- Information architecture
- Handheld UX
- Design-system patterns
- Accessibility and exception-state design
- Feature definition and user stories
- Interactive prototyping and prototype QA
- Cross-functional collaboration through delivery
WHAT THE WORK DEMONSTRATES
Enterprise Product Design · Operational UX · Research · Workflow Modeling · Handheld Interfaces · Prototyping · Design Systems
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